Customer Service Policy 2025

Updated 03/06/2025

Applebough Recruitment limited is a member of the Recruitment and Employment Confederation (REC) and adheres to their Code of Professional Practice.

Applebough Recruitment limited Customer Service Policy Statement

At Applebough Recruitment limited we endeavor to provide you with the best possible service at all times. If you would like to make any comments, suggestions, raise a query or make a complaint about the service you have received, please contact us, our contact details are set out below. We will respond to your query within 3 – 5 working days.

This policy will be kept up to date, to reflect changes in the nature and size of the business. To ensure this, the policy and its effectiveness will be reviewed annually.

Courtesy

All recruitment consultants will be trained in customer service standards; will exhibit customer friendly service skills; and be knowledgeable, professional and courteous in meeting the needs of our customers.

Communication

We Applebough Recruitment limited will return all phone calls and emails received from clients and registered candidates and applications in respect of specific vacancies within agreed timescales. Where we are unable to meet this agreement, we will inform you of this as soon as possible and agree a new deadline.

Consistency

As part of our commitment to upholding professional standards, we will review our policies annually to ensure that they continue to meet business needs and the Recruitment and Employment Confederation’s Code of Professional Practice; and that they are consistently applied to all our customers.

Complaints

Applebough Recruitment limited seeks fair, just and prompt solutions when possible to any complaints and appeals. All such issues should be directed to Sana Tang, Associate Director in the first instance, where they will be acknowledged and directed to the attention of the appropriate person. A complaints process is in place for any disputes; copies are available from our offices or our web site: www.applebough.co.uk

Client Satisfaction Surveys

Applebough Recruitment limited will send out regular client satisfaction surveys. This will enable Applebough Recruitment limited to constantly review and monitor our service levels.

Client Visits

Applebough Recruitment limited will offer to visit clients as and when required at a mutually agreed time and date. This will enable Applebough Recruitment limited to get a better understanding of the client’s needs. In addition, Applebough Recruitment limited will be able to identify any improvements required.

Candidate Satisfaction Surveys

Applebough Recruitment limited will send out regular candidate satisfaction surveys. This will enable Applebough Recruitment limited to get a good understanding of the service that we provide to them. In addition, Applebough Recruitment limited will be able to identify any improvements required and offer relevant training to consultants.

Access to Information

We comply fully with the provisions of the Data Protection Act 1998. Any personal or confidential information held by us about a client or work seeker is fully accessible to that person or body for review or editing by contacting Ashley Greaves, Managing Director or Sana Tang, Associate Director.

Reduce Bureaucracy

Wherever possible, without compromising our legal requirements and professional standards we strive to reduce the burden of unnecessary paperwork.

How to Contact Us: Applebough Recruitment limited

Tel: 0121 827 4646

Email:info@applebough.co.uk